Your happiness is our business and that is why we individually check every single tree that we send out. If you have a concern about your tree, please get in touch with us within 7 days so that we can diagnose the issue. Very rarely, we might ask you to send the tree back to us in secure packaging to help us identify the issue but often we can identify the issue with photographs.
If you have contacted us within 7 days of delivery and we have been at fault, we will offer a free replacement plant or a full refund. If we no longer stock your species, we will suggest a suitable alternative. We cannot refund return postage if we did not request the return of the plant or when we were not at fault, nor can we accept liability for any plants damaged during transit.
If you wish to cancel your purchase this must be done prior to dispatch, our turnaround time is usually between 24 – 48 hours. We are happy to cancel your order and give a full refund if this is done within the timeframe and before your order has been despatched.
We hope you are happy with your products and with the service you receive, but should you have any queries or problems please contact our customer service team.
These terms do not affect your statutory rights as a customer.